Returns & Exchanges
This page explains our return and exchange policy, including eligibility, timelines, and how to request assistance.
Our goal is to make the process clear, fair, and straightforward.
We offer free returns and exchanges within 30 days of delivery.
To be eligible, items must:
- Be unused and in original condition
- Include all original packaging and accessories
- Show no signs of wear, damage, or alteration
Items that do not meet these conditions may not be eligible for return or exchange.
To initiate a return or exchange, please contact our customer support team before sending any items back.
Once your request is reviewed and approved, we will provide instructions on the next steps.
Please do not return items without prior authorization, as this may delay processing.
If you would like to exchange an item, we will assist in arranging a replacement once the original item has been received and inspected.
Exchanges are subject to product availability at the time of processing.
Refunds are issued after the returned item has been received and inspected.
Approved refunds will be processed to the original payment method.
Please note that processing times may vary depending on your payment provider.
All eligible returns and exchanges are free of charge.
We will provide guidance on return shipping once your request has been approved.
Certain items may not be eligible for return or exchange due to hygiene, safety, or product-specific considerations.
If an item is non-returnable, this will be clearly indicated at the time of purchase or communicated by our support team.
If you receive an item that is damaged, defective, or incorrect, please contact us as soon as possible after delivery.
Our support team will review the issue and arrange an appropriate solution.
If you have questions about returns or exchanges, please contact our customer support team:
Email: support@owndaysph.shop
Phone: +1 (571) 431-2685
Our support team is available 24/7 to assist you.