FAQs
Below you’ll find answers to some of the most common questions about ordering, shipping, returns, and customer support at OWNDAYS.
If you need additional assistance, our support team is available to help.
Simply select your desired product, add it to your cart, and proceed to checkout. Follow the on-screen steps to complete your purchase securely.
Yes. Once your order is successfully placed, you will receive a confirmation email with your order details.
If your order has not yet been processed, please contact our customer support team as soon as possible. Once processing has begun, changes or cancellations may not be possible.
Yes. We provide free shipping on all orders, with no minimum purchase required.
Estimated delivery time is 7–15 calendar days from the date your order is shipped.
Once your order is shipped, you will receive a confirmation email with tracking information. Tracking updates may take time to appear depending on the carrier.
If your order has not arrived within the estimated delivery timeframe, please contact our customer support team for assistance.
We offer free returns and exchanges within 30 days of delivery, provided the item meets our eligibility requirements.
Please contact our customer support team before returning any items. We will provide instructions after reviewing your request.
Refunds are processed after the returned item has been received and inspected. The timing may vary depending on your payment provider.
Yes. Customers who successfully subscribe to our email list receive an automatic 15% sitewide discount.
This discount is not limited to first-time orders, and no code is required.
Selected promotional products receive an automatic 20% discount, applied at checkout with no code required.
We recommend following the guidance provided in our Product Care Guide to maintain comfort, performance, and longevity.
Yes. Our products are designed for daily wear and long-term use, balancing comfort, durability, and design.
You can reach our customer support team via email or phone.
Our team is available 24/7 to assist you.
If you can’t find the answer you’re looking for, please contact us directly. We’re happy to help.